Please note that the property is currently refurbishing the interior and exterior of one of their blocks. There may be minor noise disturbances for guests during this time.

Please note that there is a non-refundable 2% charge when you pay with a Visa, MasterCard, American Express or UnionPay credit card.

Please note that there is a non-refundable 3.35% charge when you pay with Diners Club credit card.

A valid credit card and photo ID must be presented upon arrival. Please note that the ID and credit card must be in the same name as the guest on the booking confirmation.

A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see reception for operating hours. Subject to availability.

Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar and milk, replenishing dishwashing powder and laundry powder, making beds with existing linen, replacing towels, bath mat and hand towel and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.

Please be advised that Shores Restaurant & Bar is temporarily closed until further notice. We apologise for any inconvenience.

Kindly note that Block 3 and Block 4 are currently under construction. Work will be ongoing until approx. 2025.

The blocks will be white-wrapped with construction work occurring onsite. Construction impact is – 1) Noise from 8am to 5pm, usually Mon-Fri. 2) Visual pollution. 3) Pressure on car parking. 4) Reduced driveway access for foot traffic/ vehicles with views impacted on arrival at property. 5) Shores F&B is closed and permanent Reception now relocated to temporary Reception in Block 1.

The Shores Restaurant & Bar, Gym, Sauna, BBQ facilities is temporarily closed until further notice. We apologise for any inconvenience caused.

כשתעשו צ'ק-אין, תצטרכו להציג תעודה מזהה עם תמונה וכרטיס אשראי. שימו לב שכל הבקשות המיוחדות תלויות בזמינות, ויכול להיות שיהיו כרוכות בתשלום נוסף.

בעקבות התפשטות נגיף הקורונה (COVID-19), מקום האירוח הזה מציע כרגע אמצעי חיטוי ובטיחות נוספים.

יש לשלם פיקדון נזקים בסך 1 NZD בעת ההגעה. הפיקדון יגבה באמצעות כרטיס אשראי. אתם אמורים לקבל החזר בתוך 14 ימים לאחר הצ׳ק-אאוט. הפקדון יוחזר לכם במלואו באמצעות כרטיס אשראי, בכפוף לבדיקת נזקים במקום האירוח.