If you do not arrive by 23:00 local time on your arrival date without previously advising the property, your reservation will be cancelled and the total cost of the accommodation will be charged.

Please note that cash is not accepted at the property. All payments must be made by credit, debit or EFTPOS card.

Unless paying now, payment for entire stay and any incidentals are required upon arrival at the hotel.

Card payments:

Please note that there is a 1.75% charge when you pay with Visa, Mastercard, American Express, Diners Club, Union Pay or JCB card.

Pre-payment for the night of 31 December will be required. Your credit or debit card will be charged within 48 hours after the booking is made. Additional terms and conditions apply, please contact the hotel for further information using the contact details found on the booking confirmation.

All bedrooms (excluding studio & mini suites) have a king-zipped bed that can be split into 2 single beds.

Every three (3) days, your suite will receive an Express Service where we will make the beds with existing linen, replace towels, replace finished amenities, stack the dishwasher and empty the rubbish.

For stays longer than 7 nights, your suite will receive a Full Service and be fully cleaned, including all linen changed once every seven (7) days.

A valid ID must match the credit, debit or EFTPOS card upon check in.

Please note that this property requires a credit, debit or EFTPOS card pre-authorisation upon booking. Please ensure your card has sufficient funds to ensure your reservation is secure.

A bond is also required at check-in. The bond will be refunded upon departure. The bond amounts are as follows:

- Studio/Suites with 1 bedroom: Up to AU $100

- Suites with 2 bedrooms: Up to AU $200

- Suites with 3 bedrooms: Up to AU $400

- Penthouses: Up to AU $2000

New Year's Eve: Pre-payment for the night of 31 December will be required. You will receive an email from Meriton (within 2 business days) requesting for the payment, which will be required within 24 hours after receiving the email. Additional terms and conditions apply, so please contact the hotel for further information using the contact details found on the booking confirmation.

Bedding:

All bedrooms have a king-zipped bed that can be split into 2 single beds. To split the beds the property requires notice prior to arrival. You can request this in the Special Requests Box at the time of booking.

We currently provide one full housekeeping service per week for guests staying longer than 7 nights due to limitations within the labour market and COVID-19 related safety guidelines. Regrettably, we have suspended our daily light service until further notice. Guests will have access to additional kitchen or bathroom amenities upon request to our Guest Services team during their stay.

Group Bookings: Please note that different policies apply for group bookings of 7 rooms or more. Please contact the property using the contact details found on the booking confirmation, for more information.

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