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The welcome at Matfen was lovely, being seated in the great...
The welcome at Matfen was lovely, being seated in the great hall while your car is parked by concierge and bags taken to the room is a great touch. Our room was spacious enough and we had a lovely little balcony with views to Matfen village which is 2 minutes away. The rooms were spotlessly clean and great amenities including fresh milk, the decor of our room is a little tired but it didn't detract from our stay. I also had a fantastic facial in the spa and we used the pool, sauna and steam room which were very good. Then to Emerald restaurant which was incredible such a wonderful surrounding to enjoy delicious food and a great bottle of South African Pinotage. We definitely recommend a stay here and we loved it so much we have already booked again to stay in December with our parents. See you again in a couple of months. Possibly our new favourite getaway hotel.
Jonathan
United Kingdom
10
Scored 10
We had an excellent stay at Matfen.
We had an excellent stay at Matfen. The hotel and spa are fabulous and the staff were very professional yet friendly and welcoming. Grounds are well kept and the location is very good for walking and sightseeing.
A
Anonymous
United Kingdom
10
Scored 10
The setting is gorgeous.
The setting is gorgeous. The hotel is full of character and period features but also completely up to date and luxurious. We had an outstanding stay, it exceeded our expectations and we would return in a heartbeat!
We were on a bed, breakfast and evening meal basis. The food was delicious and staff helpful, attentive and friendly.
Sally
United Kingdom
4.0
Scored 4.0
Very poor choice of menu the same menu for entire stay very...
Very poor choice of menu the same menu for entire stay very few vegetarian options
This hotel is not dog friendly
The staff although very friendly were not trained
Lack of staff for a hotel of its supposed stature
Would get better service in other local hotels at half the price
Jim
United Kingdom
10
Scored 10
We had a lovely visit, the hall and grounds are gorgeous,...
We had a lovely visit, the hall and grounds are gorgeous, staff were very friendly, rooms immaculate and food was delicious.
I enjoyed a wonderful treatment in the spa to finish off a most enjoyable visit.
Highly recommended.
felix
10
Scored 10
Sits in a very scenic location near the village of Matfen...
Sits in a very scenic location near the village of Matfen but also near Newcastle and Hexham. A very impressive looking hotel and inside did not disappoint. There has a lot of character. Food was good and staff excellent. Perfect hotel to have a relaxing break and plenty around if you want to see things eg Hadrians Wall or Corrbridge. It also has a lovely spar but best to book treatments in advance.We will definitely be going back.
Great breakfast and choice on the menu, staff very friendly.
Food at dinner in the Cloisters restaurant was delicious, we ate there 2 nights
Room was lovely although not sure what was happening with the heating as it was on when we were in the room and when we finally managed to turn it off we still had to take the winter duvet out of the cover and just sleep with the sheet, very hot!
The staff around the hotel were exceptional and very friendly.
We booked independently for a wedding night - on arrival we were upgraded and were given the most beautiful , luxurious room - absolutely amazing!!! The wedding night was lovely and our breakfast the next morning was delicious but I have to compliment the staff - everyone we spoke to were pleasant, polite and helpful- a credit to the hotel. The grounds of this hotel are beautiful and the hotel itself is a stunning building.
We had a wonderful stay at Matfen for my husband's birthday. The staff were friendly and efficient as always. The room we stayed in was beautiful, having recently been refurbished. There have been changes to the outside area and the grounds are looking beautiful. My husband played golf, which was easy to book and I enjoyed walking the 18 holes with him, on a perfect afternoon weatherise.
Everything , this hotel is exceptional. There is nowhere we would rather have been to celebrate our silver wedding anniversary. The staff go above and beyond to make you feel like royalty. This is our second visit and each time it's even more special than the previous visit.
Thank you for making our stay so memorable.
From first entering the hotel to when we left all the staff were friendly, courteous and could not do enough to make our stay as pleasurable as possible. The food was first class. The room was excellent and we took advantage of the balcony when we got back from a day out.
The whole experience was exceptional. From the minute we walked in the staff were tentative and welcoming.
The food was amazing and the spa treatments were beautiful. Can’t fault Matfen Hall. We will be returning very soon.
Excellent staff, very friendly and welcoming. Impressive surroundings both inside and outside the hotel, would be a fantastic wedding venue. Food, breakfast and dinner were very nice.
Loved everything from been checked in early staff could not do enough for you place was spotless room fantastic best hotel we have ever stayed in will be going again many times
We were speachless. Beautiful hotel, great facilities, the staff was amazing, the food was the best we ever had, and the room was luxurious. We will definitely come back!
Such a beautiful hotel. Customer service is amazing, everyone that works there are so friendly helpful and accommodating. Will definitely be revisiting in the future.
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