Located in the heart of Augusta, this motel offers spacious self-contained units with full kitchen facilities and in-house movies.
wang
Australia
I booked a room on Booking.com, paid and confirmed. Then I called the motel in 8:00 PM, not too late considering this is a accommodation business. But the man who answered the phone was very rude. We arrived the second day. There was a lady checking in so I waited until she left. I said hello to the old man who was sitting behind the counter. then showed my phone screen to him with all the booking information. he didn't say anything, didn't say welcome to me. even didn't head up to look at me. He continue work on his computer, and endlessly cough, without covering his smelly mouth, and directly to my face! drink water, and yell to his wife in a rude way. I said "excuse me" to get his attention and this get him angry! he warning me to respect him. I got made. I said:" I booked online, now I am your customer waiting here for checking in. you even didn't say welcome to me! did you respect me? you are running an accommodation business and now you are serving me, how can you treat me in this way?" he replied:" you booked and paid on booking, not me. so you are not my customer, please get out of my property! otherwise I will call police to get you removed". I said: " you even didn't look on the booking information that I showed to you! I paid, and someone confirmed. Therefore that is a deal! please give me the fucking keys!"
He refuse to read the booking information, and refuse to give me key. just repeatedly said that I booked online and not paid to him, please get out! Then his wife came, surprisingly, His stupid wife get the situation even worse. She blame me that why i came for holiday with angry? I need to respect her husband! I said I am not your slave! I am your customer! I waited in front of the counter for 10 minutes, and he even didn't say hello to me. and don't read the booking information that I provided!
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